FAQs: Common Questions Answered

Frequently asked questions

If you can’t find the answer you’re looking for here, don’t hesitate to reach out to our team via our contact page.

What is RateMe and how does it work?

RateMe is a software ecosystem centred around the inherent qualities of humans. It provides businesses with the necessary tools to assess employee performance, pinpoint areas for improvement, and deliver personalised learning and training experiences.
For employees, RateMe acts as a career development platform, recognising, recording, and validating their exceptional service during their tenure.

Through our user-friendly app, the rating process within RateMe involves both customer and peer ratings, focusing on human attributes, powered by a combination of psychology and AI to generate meaningful, actionable, and constructive feedback for people, by people.

Together, these modules seamlessly collaborate to form a potent, human-centred management tool designed to validate, empower, motivate, reward and retain individuals.

What are the different features available?

RateMe is built up of six key modules with additional supporting features. The core Human Rating module serves as the engine for the software, powering all other modules by providing relevant human data tailored to each specific function.

To read more about each module visit our Features page.

How is RateMe going to change the way we value humans?

RateMe envisions a world where humans are valued for what makes them human, the soft skills and personality characteristics that make each of us unique.

Through documenting these individual traits, we can bring back value to humans in the workplace and empower each other to reach our full potential.

Why is RateMe beneficial for my business?

RateMe helps businesses improve their performance and increase revenue by empowering their teams through verifiable customer and peer ratings of individual employees.

By Redefining Feedback and Digitising Word Of Mouth™ businesses can gain insight into their team performance from the perspective of customers and internal staff, translating this data into well-informed management decisions.

To learn more about our business features visit our Feature Page.

I am not a service business, can I still benefit from using RateMe?

Yes you can! RateMe works in any business with humans.

Leveraging off peer-to-peer ratings, any business can gain insight into individual, team and company-wide performance, helping you identify areas in need of improvement and suggested actions to help improve overall business performance.

Does RateMe integrate with other platforms?

Not yet but we are working on it! RateMe is being built as a standalone ecosystem and as a software that can be integrated into ERP systems, Customer experience systems and HR systems.

How easy is it to implement RateMe in our organisation?

RateMe is very simple to implement. In just a few steps you can create a company account, invite your teams to the platform and begin getting the most out of RateMe. If you still need assistance our dedicated team is on hand to help you with the process.

What level of security does RateMe provide for sensitive HR data?

RateMe has implemented market standard security measures to ensure the safety of your data.

If you would like to know more, read our Privacy Policy & Terms of Use

Why should I care about RateMe? What is in it for me?

RateMe is a platform built with You in mind, giving you the opportunity to be acknowledged for your hard work. Through verifiable ratings from customers and peers your soft skills are now documented and can be carried forward into your career.

Now, you can be recognised and rewarded for giving your best.

What happens if I receive a negative rating?

RateMe believes in turning negatives into a positive. If you receive a negative rating, your management team will be notified and our system will suggest improvements for you through tailored learning content specific to your job role and industry.

Who can see my ratings?

Your ratings on the RateMe platform are only visible to you and the management team in your workplace.

Is my RateMe account information open to the public?

No it is not. RateMe keeps your account information private to you and your employer.

Can I keep my RateMe account after I leave a workplace?

Yes. Your RateMe account is yours for life and you can carry it with you to future workplaces.

All you need to do is change your place of work in your profile and have this verified by your new employer.

Why should I care?

Have you ever left feedback with a business only for it to be left unattended to? Well, that’s why we created RateMe, to redefine customer feedback into essential data that businesses can use to improve their services, but at the same time, help employees gain recognition for their work and advance in their careers.

RateMe uses the power of your feedback to improve businesses and empower service providers.

What’s in it for me as a customer?

Similar to how we leave business reviews online, RateMe gives you the opportunity to leave lasting feedback for an individual employee, to either acknowledge their good work or leave them constructive feedback for improvement. When you experience positive service, your rating helps a service provider advance in their career and prove their hard work. And when you feel that service needs improvement, your rating helps a business and employee use your feedback constructively to enhance their service going forward. RateMe needs you to help us help people. Because it feels good to make people feel good, right?

Can I share my ratings on social media platforms?

No, your ratings cannot be shared on social media platforms but are recorded on the RateMe platform for the employee you rate and the business.

Can I see a service providers’ rating on the app?

Ratings are not available for public viewing and are only visible to businesses and employees themselves.
In the future, RateMe is looking to create a tool to celebrate our service heroes. Till then, keep rating!