Enhance soft skill proficiency and interpersonal performance

Transform team performance with instant feedback, personalised insights, and AI-driven coaching.

Instant feedback system

In today's fast-paced service industry, timely and constructive feedback is essential for continuous improvement. RateMe's Instant Feedback System streamlines the process of collecting feedback from both customers and peers, focusing on an employee's soft skills and overall performance.

With just a few clicks, managers and team members can gather valuable insights that highlight strengths and pinpoint areas needing development. This real-time feedback loop allows for immediate recognition of great work and swift action on areas that require improvement. By making feedback a simple, accessible process, RateMe empowers your team to grow and excel consistently.

Quickly gather actionable feedback for immediate improvement

Simplify feedback collection from customers and peers

Focus on key soft skills and performance areas

People-focused feedback

Great service starts with great people. Our People-Focused Feedback feature is designed to provide detailed, individualised feedback, moving beyond generic company assessments to focus on what really matters: the people.

This feature zeroes in on the human qualities and soft skills that drive exceptional service. Each piece of feedback is personalized, allowing employees to understand their unique contributions and areas where they can enhance their interpersonal skills. By focusing on individual growth, RateMe helps build a more engaged and motivated workforce, where every team member feels valued and empowered.

Tailor feedback to individual strengths and growth areas

Highlight the importance of soft skills in service excellence

Foster a motivated workforce through personalised recognition

Analytics dashboard

Harness the power of data with RateMe's Analytics Dashboard. This feature transforms the feedback gathered into actionable insights, presented in a clear and intuitive format.

Managers can easily navigate through the dashboard to assess overall team performance, identify high achievers, and uncover areas that need attention. The analytics offer a comprehensive view, enabling data-driven decisions that can lead to targeted training programs and strategic improvements. Whether you’re looking to reward top performers or need to address specific challenges, our dashboard gives you the tools to manage your team effectively and efficiently.

Make informed decisions with comprehensive analytics

Identify top performers and improvement areas at a glance

Implement targeted strategies for team enhancement

AI coach “Uno”

Meet Uno, RateMe's intelligent AI coach designed to elevate your management and team development strategies. Uno isn't just another AI; it's a personal mentor for every member of your team, providing relevant recommendations based on individual performance and feedback.

For managers, Uno acts as a business coach, analyzing team ratings and offering tailored advice to enhance overall performance. It helps in identifying trends, predicting potential issues, and suggesting interventions before problems arise. On a personal level, Uno provides each employee with specific guidance on how to improve their soft skills and performance, fostering continuous professional development. With Uno, you can ensure that every member of your team is on a path to success, driven by personalised, data-backed insights.

Receive tailored recommendations for individual growth

Get AI-driven insights to optimize team performance

Ensure ongoing professional development aligned with goals

Built on positive psychology

RateMe is fundamentally grounded in the principles of positive psychology, focusing on human strengths and virtues to ensure every piece of feedback is both constructive and actionable.

Our platform is crafted to spotlight individual attributes, promoting personal growth and encouraging a path to excellence within your organisation

By centering on virtues and strengths, RateMe transforms feedback into a powerful tool for positive change, enhancing motivation and engagement

The system ensures that feedback is not only positive but also practical, providing clear directions for development and improvement

RateMe's rating scale

RateMe’s 4-point rating scale is designed to provide clear, actionable feedback, avoiding neutral midpoints to deliver specific and growth-oriented evaluations.

By removing neutral options, our scale compels reviewers to provide distinct and informative feedback, ensuring clarity and focus on improvement

Our scale assesses critical attributes such as Personality, Professionalism, and Leadership, using descriptors like "Awesome," "Great," "Okay," and "Needs Improvement" to provide a comprehensive view

The rating system is dynamic, evolving with your organisational needs and emphasising descriptive, experience-based responses to yield genuine insights

RateMe's words bubble

The Words Bubble approach utilises thematic analysis to provide precise and structured feedback, ensuring each comment is relevant and tailored to foster growth and understanding.

Through meticulous categorisation of descriptive words within key performance areas, this approach ensures feedback is not only relevant but also incredibly precise

By delivering detailed, descriptive feedback, the Words Bubble empowers employees and organisations alike, driving substantial growth and development

Designed to align with human cognition, our feedback system offers insights that are psychologically sound and straightforward to act upon, facilitating easier understanding and application

Book a Demo

Be among the first to experience the future of service excellence. Book a Demo now and get early access to RateMe.

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